Refund and Returns Policy

Shipping and Returns

SHIPPING

If you are a new customer to Skip Model Designs International, and have not ordered from us before goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.

POSTAGE, PACKAGING AND HANDLING CHARGES

Our web site will, where possible, provide you with the postage cost for your order. Where this is not possible, we manually calculate the cost of postage for each order. Minimum postal charges Do Apply

As all of Our Short Kits are heavy, a standard fee is Charged. However, if you are in a country where Skip Model Designs operate from ( United Kingdom or Australia) A postage rate can be calculated manually ( Please email Hello@Skipmodeldesigns.co.uk)

Returns

POSTAL SERVICE

No items will be replaced or refunded without first receiving the goods back. Do not use express services to return items to us or we will be unable to refund you the full cost paid. If

AS-NEW GOODS

No product will be considered ‘as-new’ unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered ‘as-new’. Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.

FAULTY GOODS

Customers who believe they have a faulty item should seek our assistance before returning the items. Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the customer unless other prior arrangements were made.

DAMAGED GOODS

Customers have no right of return on goods they have damaged regardless of if the damage was intentional or accidental. It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received. Any claims in respect of damage, shortage or manufacturing faults must be made by email to hello@skipmodeldesigns.co.uk within 3 days of receipt of merchandise. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call Email us with photos immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

If components of your kits are damages, but most is Fine, we will replace the parts as soon as possible for you to enjoy your model

Order Processing

ADDITIONS TO ORDERS

As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order please email us hello@skipmodeldesigns.co.uk

POSTAL LOSSES

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. As we manufacture all kit to order, there may be a delay in getting a new kit to you. We will however, keep you fully informed throughout the process.

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